1. Introduction
Brothers Digital ("we," "us," or "our") is a Canadian company that provides an AI-powered intake platform for Canadian immigration firms. We help immigration consultants and law firms qualify leads, screen inquiries against IRCC criteria, and deliver qualified prospects to their CRM.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at brothersdigital.ca, when you interact with our AI chatbot on client websites, or when you use our services. We are committed to protecting your privacy and handling your data in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or interacting with our AI intake tools on client sites, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information from Website Visitors
When you visit brothersdigital.ca, we may collect:
- Contact information — Name, email address, phone number, and company name when you submit a contact form, book a strategy call, or request a demo
- Usage data — Information about how you use our website, including pages visited, time spent, and interactions, collected through analytics tools
- Technical data — IP address, browser type, device type, and operating system for security and analytics purposes
Personal Information from AI Chatbot End Users
When you interact with the Brothers Digital AI chatbot on an immigration firm's website, we collect information that you voluntarily provide during the intake conversation. This may include:
- Identifying information — Name, email address, phone number
- Immigration-related data — Information you share during the intake conversation, such as age, education, work experience, language proficiency, family status, intended visa pathway, and other details relevant to eligibility screening
- Conversation data — The full transcript of your chat, including your questions and responses, which is used to qualify your inquiry and deliver your profile to the immigration firm
This information is collected on behalf of the immigration firm whose website you are using. The firm is the primary data controller for intake conversations; Brothers Digital processes the data as a service provider under contract.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service delivery — To operate our AI intake platform, conduct eligibility screening, and deliver qualified leads to immigration firms
- Intake qualification — To assess your inquiry against IRCC criteria, estimate CRS scores where applicable, and recommend visa pathways based on the information you provide
- CRM integration — To create lead profiles and push them into the immigration firm's CRM (e.g., VisaFlo, CaseEasy, Clio, HubSpot) so the firm can follow up with you
- Analytics — To understand how our website and chatbot are used, improve our services, and measure performance
- Communication — To respond to your inquiries, send service-related messages, and, with your consent, send marketing communications about our platform
- Legal and security — To comply with legal obligations, enforce our terms, and protect against fraud or abuse
4. Data Storage and Security
We take the security of your personal information seriously. All data is stored and processed in Canada.
- Canadian data residency — All personal information is stored on Canadian-based servers. We do not use US-based cloud providers for primary data storage. Your data remains under Canadian jurisdiction and PIPEDA governance at all times.
- Encryption at rest — Data is encrypted using AES-256 encryption when stored
- Encryption in transit — All data transmitted between your device and our servers uses TLS 1.3
- Access controls — Access to personal data is restricted to authorized personnel who need it to perform their duties
While we implement industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
5. Data Sharing
We do not sell your personal information. We share data only in the following circumstances:
- With the immigration firm — When you interact with an AI chatbot on a client's website, the information you provide is shared with that immigration firm. They receive your lead profile, intake conversation, qualification score, and any estimated CRS or pathway information so they can follow up with you.
- With essential service providers — We may share data with service providers who assist us in operating our platform (e.g., hosting, analytics, CRM integration). These providers are under contract to use your data only for the purposes we specify and to protect it in accordance with this policy.
- For legal reasons — We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.
6. PIPEDA Compliance
As a Canadian company handling personal information, we comply with PIPEDA and its fair information principles:
- Consent — We obtain your consent before collecting, using, or disclosing your personal information. For chatbot interactions, consent is obtained at the start of the conversation. You may withdraw consent at any time by contacting us.
- Purpose limitation — We collect and use personal information only for the purposes we have identified and for which consent was given
- Data minimization — We collect only the information necessary for the stated purposes
- Retention — We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law
- Right to access — You have the right to request access to the personal information we hold about you
- Right to correct — You may request correction of inaccurate or incomplete information
- Right to delete — You may request deletion of your personal information, subject to legal retention requirements
To exercise these rights, please contact us at hello@brothersdigital.ca. We will respond within a reasonable timeframe as required by PIPEDA.
7. Cookies
Our website and services may use cookies and similar technologies. For detailed information about the cookies we use, how we use them, and how to manage your preferences, please see our Cookie Policy.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@brothersdigital.ca, and we will delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the "Last updated" date below. We encourage you to review this policy periodically.
Last updated: March 3, 2026
10. Contact
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Brothers Digital
Email: hello@brothersdigital.ca
We will respond to your inquiry as promptly as possible and in accordance with PIPEDA requirements.